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QSIG Separation of Bearer and Signaling in Avaya Communication Manager
QSIG is part of the Avaya Communication Manager offer to support enterprise-wide feature-transparent networking. QSIG is also an ISO standard for interoperability between communications platforms...
Company: Avaya
Date: July 2003 |
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SIP (Session Initiation Protocol) In Enterprise Class IP Telephony Networks
This paper explores some of the benefits that SIP - properly deployed - can provide to the enterprise. Topics discussed include: the value that SIP...
Company: Avaya
Date: March 2002 |
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Managing Data, Voice, and Converged IP Networks (IDC)
New technical capabilities are useless to your employees without the infrastructure to support them. Therefore, many companies are adding capabilities such as voice over Internet...
Company: Avaya
Date: April 2005 |
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Avaya Application Solutions: IP Telephony Deployment Guide
This paper describes Avaya's Application Solutions product line, IP Telephony product deployment, and network requirements for integrating IP Telephony products with an IP network. The...
Company: Avaya
Date: January 2005 |
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Administration for Network Connectivity for Avaya Communication Manager
This paper describes how to implement Voice over IP (VoIP) applications on IP and DCS networks through Avaya Communication Manager administration. It is intended primarily...
Company: Avaya
Date: January 2005 |
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Hardening Practices of the Linux Operating System Within Avaya Communication Manager
The Linux Operating System has grown in popularity over the last decade with promises of an "open-source" alternative other operating systems. Since it is open-source,...
Company: Avaya
Date: October 2004 |
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Modular Messaging Release 1: Concepts and Planning Guide
Avaya Modular Messaging is a unified messaging solution that addresses the different unified messaging needs of customers. This paper provides the concepts underlying Avaya Modular...
Company: Avaya
Date: August 2004 |
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Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0
Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together into a single Avaya Communication Manager (CM) server with multiple...
Company: Avaya
Date: October 2004 |
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New Era of Intelligent Communications
In addition to reading the accompanying white paper, download the presentation given by Avaya executives Don Peterson, Lou D’Ambrosio, and Mike Thurk on May 2,...
Company: Avaya
Date: May 2005 |
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Business Communications Applications on Any Network
Leading technological innovators such as Avaya are seeking to assist businesses and other enterprises in leveraging communications infrastructure through Business Communications Applications. This paper focuses...
Company: Avaya
Date: May 2005 |
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Exploring Alternative Convergence-Ready Solutions from Avaya and Extreme Networks
End-to-end security, availability and reliability are no longer nice to have, but essential to growing businesses. Avaya and Extreme provide a substantial convergence-ready architecture to...
Company: Avaya
Date: May 2005 |
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Migrating to Converged Networks and IP Telephony Applications
This paper explores the new requirements that migration to converged voice and data networks is creating for IP Telephony architectures and their operation and management....
Company: Avaya
Date: May 2005 |
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Shaw University Earns Advanced Degree in IP Communications
In order to break down educational barriers, Shaw University had to first build up their communication system. The Avaya solution "made the grade" with a...
Company: Avaya
Date: March 2005 |
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IP Platform Drives B*A*R Honda's Success
Formula 1 team BAR Honda expects the same precision and high performance from their communications system as their race cars. So they selected Avaya IP...
Company: Avaya
Date: March 2005 |
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Sports Academy Scores Big with IP Telephony
ASPIRE, Qatar's Academy for Sports Excellence, enhances user mobility with Avaya IP Telephony solutions to support its quest to become a world-renown training facility for...
Company: Avaya
Date: March 2005 |
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IP Solution Saves Accounting Giant $400,000+
This top global accounting firm used Avaya IP mobility solutions to help their U.S. professional services teams deliver differentiated client support.
Company: Avaya
Date: January 2005 |
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Why One Japan Conglomerate Has a Yen for IP Telephony
Rakuten Japan optimized their operational effectiveness and reduced costs with a variety of Avaya IP telephony and mobility solutions that connected 12 office locations, streamlined...
Company: Avaya
Date: May 2005 |
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Three Best Practices for Today's Profitable Contact Centers
Today's revenue engine is tomorrow's cost center - or is it the other way around? If any aspect of the enterprise was a solid candidate...
Company: Avaya
Date: January 2005 |
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Avaya SIP Enablement Services (SIP) 3.0 / Ports and Protocols
This white paper covers the network ports and protocols used by the Avaya Converged Communications Server 3.0 (SES), Avaya SIP User Agents (includes Avaya IP...
Company: Avaya
Date: August 2005 |
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Echo and Echo Control
Echo, simply stated, occurs when you hear yourself speak. Not so simply stated, echo involves many factors such as delay, your system configuration (for example:...
Company: Avaya
Date: May 2005 |
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Preparing the WLAN for Voice
Combining voice with wireless data networking introduces some challenges due to the network requirements imposed by voice communications. Voice is a real-time application that requires...
Company: Avaya
Date: May 2005 |
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Converged Network Analyzer for Corporate WANs
Corporate WAN connectivity is one of the most basic - and visible - aspects of information technology. Providing reliable yet affordable corporate WAN connectivity is...
Company: Avaya
Date: May 2005 |
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Converged Network Analyzer Testimonial
Avaya Converged Network Analyzer (CNA) provides converged management for network infrastructure. The software can monitor, assess, and adjust the network delivery infrastructure in real time...
Company: Avaya
Date: May 2005 |
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Modular Messaging Key Differences for INTUITY AUDIX Enabled Customers
Modular Messaging is a standards-based IP messaging solution that offers the robustness that customers expect from traditional voicemail solutions and a migration path to the...
Company: Avaya
Date: August 2005 |
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Business Value Reporting and Analytics: Avaya Operational Analyst
Avaya Operational Analyst speeds managerial decision-making through comprehensive data collection and reporting capabilities that simplify analysis of multi-site and multichannel performance data. It complements and...
Company: Avaya
Date: April 2005 |
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Understanding VoIP: Leveraging Technology for a Competitive Edge
This white paper shows how converging your traditional voice and data networks can save money and increase efficiency and productivity throughout your organization - just...
Company: Avaya
Date: October 2005 |
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The Decision to Deploy Hosted IP Telephony
The popularity of IP Telephony is growing steadily as an increasing number of companies realize the cost savings and enhanced productivity benefits of IPT technology....
Company: Avaya
Date: November 2004 |
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InfoTech: The Converged IT Organization - A Best Practices Approach for Ensuring Success with IP Telephony
The business benefits of converged communications come hand-in-hand with additional technological complexity that poses challenges- and potential rewards - to IT organizations. Incorporating the experience...
Company: Avaya
Date: May 2005 |
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IDC Perspectives on Migrating to IP Telephony
IP Telephony continues its march toward widespread deployment in critical business environments. Corporate management is increasingly grappling with the complexities of how to make this...
Company: Avaya
Date: August 2004 |
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Migrating to IP Telephony Networks: Smart Path for Enabling Advanced Communication Applications (IDC)
Internet Protocol Telephony (IPT) networks are gaining significant momentum in the enterprise market, with the IP-based equipment market including IP telephones to exceed $10.9 billion...
Company: Avaya
Date: April 2005 |
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Avaya - Best Practice # 1: Extending the Contact Center - Next Steps The company's infrastructure can create barriers between a person and his or her customers. This webcast explores methods to break down these barriers and allows... Company: Avaya |
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White Paper on AE Services 3.1 Support for Communication Manager Enterprise Survivable Server (ESS) and Local Survivable Processor (LSP)
Uninterrupted telephony is important for many enterprises especially for mission critical applications. Avaya Communication Manager (CM) provides Enterprise Survivable Server (ESS) and Local Survivable Processor...
Company: Avaya
Date: June 2006 |
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The Winds of Change: Be Prepared for Business Continuity and Disaster Recovery With Avaya Intelligent Communications Solutions
Business continuity is a collection of disciplines that are closely related and often confused with each other. Disaster management, disaster recovery, crisis management, business recovery,...
Company: Avaya
Date: April 2006 |
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Contact Center Costs: The Case for Telecommuting Agents
In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing...
Company: Avaya
Date: January 2008 |
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Avaya ExpertNet VoIP Assessment Tool
This white paper is intended for IT Managers, Network Architects and System Administrators who need a better under-standing of how the Avaya ExpertNet VoIP Assessment...
Company: Avaya
Date: September 2005 |
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Preparing for Pandemic: Common Practice and Contact Center Planning
While governments and health agencies have been urging organizations to prepare for a pandemic, there has not been extensive discussion of the unique challenges that...
Company: Avaya
Date: July 2006 |
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Why Outsourcing Might Be Worth a Fresh Look
While the concept of outsourcing has been around for at least several decades, a number of factors including the global recession of the last few...
Company: Avaya
Date: July 2004 |
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Implementing a Telecommuting Program
This paper examines the implementation of telecommuting capabilities, from an operations management perspective. Based on experience of the Avaya Business Communications Consulting (BCC) team, the...
Company: Avaya
Date: January 2008 |
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Building a Foundation for SIP With Avaya Intelligent Communications Solutions
Imagine a communications environment where a central directory server not only knows how to reach an individual's work phone, cell phone, and pager, but also...
Company: Avaya
Date: July 2006 |
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How to Turn Your Contact Center Into a Profit Center - A Best-Practice Overview
Many executives view the contact center, or call center, as a cost center - a necessary expense, but one that drags on the bottom line....
Company: Avaya
Date: December 2004 |
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