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Microsoft Dynamics CRM Online 30 Day Trial
If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microso...
Sponsored by: Microsoft
Date: April 2008 |
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IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for mult...
Sponsored by: Avaya
Date: December 2006 |
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An Introduction to Microsoft Dynamics CRM Online
View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in cus...
Sponsored by: Microsoft
Date: April 2008 |
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No More Limits: On Demand CRM Goes Strategic
On demand is fast evolving into a more strategic, more capable CRM technology option. Today you can have the best of both worlds: a cost-friendly, easy-to-use solution wi...
Sponsored by: Oracle
Date: February 2007 |
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Implementing a Telecommuting Program
This paper examines the implementation of telecommuting capabilities, from an operations management perspective. Based on experience of the Avaya Business Communications ...
Sponsored by: Avaya
Date: January 2008 |
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- Showing items 1-40 of 1771
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MIT Podcast: How Enterprise Software Drives Higher Productivity Efficiency
If you are a small business or midsize company currently thinking about investing in IT, you might be wondering if it is even worth it.
Download this MIT Podca...
Sponsored by: SAP
Date: January 2008 |
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Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma
While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourcing and basic automation. In the process, though, ...
Sponsored by: SAP
Date: September 2007 |
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CRM Without Compromise: A Strategy for Profitable Growth
Investments in customer relationship management (CRM) applications have produced a broad spectrum of results. Some companies report amazing outcomes, such as dramatic inc...
Sponsored by: SAP
Date: April 2007 |
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Sales and Operations Planning: The Key to Continuous Demand Satisfaction
Find out how leading companies are designing their sales and operations planning processes to continuously monitor and meet customer demand. Through interdepartmental col...
Sponsored by: SAP
Date: March 2007 |
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The Challenge to Achieve Perfect Order Management
This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...
Sponsored by: SAP
Date: June 2006 |
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UCCXA - Cisco Unified Contact Center Express Advanced
Receive a $250 American Express® Rewards Card when you purchase this course on TechRepublic or ZDNet by May 31, 2008!View Availab...
Sponsored by: Global Knowledge
Date: January 2008 |
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How to simplify the IT infrastructure with end-to-end automation of document processes
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient com...
Sponsored by: Esker
Date: October 2007 |
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Call-Center Buyer's Guide
Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business.
Implementing the right call-center solution is a key factor ...
Sponsored by: VoIP-News
Date: December 2007 |
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Hosted CRM Vendor Comparison Guide
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...
Sponsored by: Inside CRM
Date: January 2007 |
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Hosted CRM Buyer's Guide
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
In the market for a CR...
Sponsored by: Inside CRM
Date: January 2007 |
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Microsoft Dynamics CRM Online 30 Day Trial
If you're looking to take your customer relationship management to the next level, Microsoft invites you to try Microsoft Dynamics CRM Online for 30 days -- free! Microso...
Sponsored by: Microsoft
Date: April 2008 |
|
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An Introduction to Microsoft Dynamics CRM Online
View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in cus...
Sponsored by: Microsoft
Date: April 2008 |
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Yankee Group: Software as a Service Dramatically Improves CRM Success
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...
Sponsored by: Oracle
Date: February 2008 |
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The wrong ERP system can be costly: Time for a check-up
Enterprise Resource Management is crucial to the efficiency and productivity of any corporation. But many companies don't have ERP systems that can keep up with their con...
Sponsored by: IBM
Date: January 2008 |
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The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect
For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to ad...
Sponsored by: Avaya
Date: January 2008 |
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Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? ...
Sponsored by: IBM
Date: January 2008 |
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Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer exper...
Sponsored by: Avaya
Date: November 2007 |
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Essential Manager's Guide: Extraordinary Customer Service
What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the qu...
Sponsored by: Avaya
Date: November 2007 |
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Essential Manager's Guide: Intelligent Communications
How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in th...
Sponsored by: Avaya
Date: October 2007 |
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Taking On Demand CRM Integration to the Next Level
This white paper discusses current integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration...
Sponsored by: Oracle
Date: September 2007 |
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Avaya: Changing Business, Changing Lives
Avaya is helping customers realize their vision of a reinvented workplace by delivering on the promise of intelligent communications. This paper presents many of the chal...
Sponsored by: Avaya
Date: August 2007 |
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Choosing the Best CRM for Your Organization
CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th...
Sponsored by: Oracle
Date: August 2007 |
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CRM Your Salespeople Will Love
This white paper provides a brief overview of documented CRM successes to indicate why it's so important, discusses CRM adoption problems in general, then presents a deta...
Sponsored by: Oracle
Date: August 2007 |
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Sales lagging behind? Learn how 200 best-in-class companies stay ahead
Longer sales cycles and declining sales productivity are changing the way processes are handled and transactions are made. This Aberdeen Group white paper can help. It su...
Sponsored by: IBM
Date: July 2007 |
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Microsoft Dynamics ERP/CRM Resource DVD
Request a free DVD offering in-depth information on Microsoft ERP and CRM solutions. See how Microsoft Dynamics works with your everyday software, enabling you to gain be...
Sponsored by: Microsoft
Date: June 2007 |
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Microsoft Dynamics NAV Test Drive
The advanced integration of Microsoft Dynamics NAV can provide a better ERP solution for operations managers and the teams that support them. See how it can help your com...
Sponsored by: Microsoft
Date: June 2007 |
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Microsoft Dynamics CRM Trial Account
For sales and marketing, you need to have a complete view of your customers to be most effective. See how Microsoft Dynamics CRM works like and with your everyday applica...
Sponsored by: Microsoft
Date: June 2007 |
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Driving Model Agent Behaviors with Avaya IQ CCR
Your contact center is the front door to your business. Do you know how you are treating individuals as they come in the door? You can't afford not to, because the best a...
Sponsored by: Avaya
Date: May 2007 |
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IP Connections Create the Bank Branch of the Future
Rethink the way you reach your customers. Watch this IBM ForwardView Webshow to see how converged networking unifies voice, video, and data communications. You'll also le...
Sponsored by: IBM
Date: May 2007 |
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Hearing a New Voice in Banking: The Branch Gets Personal
This Avaya white paper explains how "Intelligent Communications" enables today's banks to:
Generate more revenue
Improve employee productivity
...
Sponsored by: Avaya
Date: April 2007 |
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Accelerate Sales Velocity
Inconsistent sales processes. Inaccessibility to the right information. Low sales productivity. Inaccurate sales forecasts. These are a few of the many symptoms of poor p...
Sponsored by: Oracle
Date: April 2007 |
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Microsoft Dynamics: Enabling Real-World SOA to connect your business vision with software
Microsoft Dynamics has made investments in Web services and other Service Oriented Architecture (SOA) technologies across our product lines to help customers take a "Real...
Sponsored by: Microsoft
Date: March 2007 |
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The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise
Service-oriented architecture and session initiation protocol are revolutionary technologies that promise to transform communications. Many enterprises have begun deployi...
Sponsored by: Avaya
Date: March 2007 |
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Microsoft Dynamics RoleTailored Business Productivity
Microsoft believes that the key to helping businesses become more agile and productive in the global economy is to empower individual workers -- giving them tools that im...
Sponsored by: Microsoft
Date: March 2007 |
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Roadmap for Implementing a Multi-site IP Contact Center
Implementing a multi-site IP contact center requires the right technology, business processes and partner. Success depends upon a well-defined implementation roadmap that...
Sponsored by: Avaya
Date: February 2007 |
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Avaya IQ - Building Upon the Strengths of CMS
The new Avaya Contact Center Reporting system provides a single reporting solution for contact center intelligence. Companies who use Avaya contact centers have long depe...
Sponsored by: Avaya
Date: February 2007 |
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Avaya IQ Enables your Strategy to Flatten, Consolidate and Extend
This paper discusses how the new Avaya platform for contact centers accommodates the next generation of effective and versatile environments....
Sponsored by: Avaya
Date: February 2007 |
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No More Limits: On Demand CRM Goes Strategic
On demand is fast evolving into a more strategic, more capable CRM technology option. Today you can have the best of both worlds: a cost-friendly, easy-to-use solution wi...
Sponsored by: Oracle
Date: February 2007 |
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Retail opportunities in a world of extremes: Understanding today's teens and boomers
To provide insight into today's marketplace, research was conducted to examine the tendencies of two diverse segments of shoppers - baby boomers and teens. The results re...
Sponsored by: IBM
Date: January 2007 |
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CRM On Demand Best Practice: Delivering Actionable Insight Into Sales
Sales analytics allows users to proactively and continually improve their performance by providing every member of the sales organization with the information and insight...
Sponsored by: Oracle
Date: January 2007 |
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