Customer Management - White Papers, Webcasts and Case Studies

	Leverage your information to thrive - Your complete guide to best practice in information management Help your company thrive in today's economy by learning how to leverage its most valuable asset: information. Read more in this eye-opening eBook.... Tags: Best Practice, EMC Corp., Hardware, Information Management, Information Technology Sponsored by: EMC Date: June 2009
	Live Webcast: Activate Today! Realize ROI with Intel® vPro Technology and Symantec Altiris Realize significant ROI savings-and recoup your investment in as little as 10 months-by activating your PCs with these proven technology solutions.... Tags: Altiris Inc., Finance, Intel Corp., Intel vPro, Managerial Accounting Sponsored by: Intel Date: May 2009
	BI and the Power of Choice Download this eBook from Oracle and DMReview.com to learn how companies implement and use Business Intelligence (BI) in different ways to overcome challenges. (Oracle)... Tags: Business Intelligence, Software, Pricing, Personal Technology, Oracle Corp. Sponsored by: Oracle Date: May 2008
	Business Brief: Business Continuity - Are you Always Open for Business? This brief explains how Oracle solutions for mid-sized organizations can provide you with a secure, easily accessible, and always available information infrastructure that's also simple and cost-effective to manage. (Oracle)... Tags: Business Continuity, It Services, Oracle Corp. Sponsored by: Oracle Date: October 2008
	ROI Case Study: GOOGLE APPS - TVR Communications Read how a leading provider of patient entertainment and education solutions realized a 500% ROI by deploying Google Apps.... Tags: Cloud Computing, Google Apps, Google Inc., ROI, TVR Communications Sponsored by: Google Date: May 2009

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	UCCXA - Cisco Unified Contact Center Express Advanced View Available Dates and LocationsIn this course, you'll build on the knowledge and scripting experience gained in the prerequisite... Tags: Call Centers, Cisco Systems Inc., Contact Center, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Global Knowledge Date: January 2008
	Where's Wi-Fi Waldo? A White Paper on Location-Based Services Learn how to locate your mobile assets on a digitized version of your floor plan using Cisco's Wireless Control System (WCS), controller-based access points, Cisco 3300 S... Tags: Asset, Wi-Fi, Security, RFID, Operational Planning Sponsored by: Global Knowledge Date: March 2009
	Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "tou... Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Oracle Date: January 2009
	Create Enduring Customer Relationships In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to becom... Tags: Management, Oracle Corp., Relationship, Strategy Sponsored by: Oracle Date: January 2009
	Differentiate Your Company with Complete CRM This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze resu... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Oracle Date: January 2009
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	Empowerment as a Growth Strategy There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on one hand... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Empowerment, Enterprise Software Sponsored by: Oracle Date: January 2009
	Seven Tips for Profiting from Lean Times with CRM With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals... Tags: Advertising & Promotion, On-demand, Marketing, Managed Hosting, Enterprise Software Sponsored by: Oracle Date: January 2009
	Social CRM Comes of Age Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which c... Tags: Advertising & Promotion, Construction, CRM, Customer, Customer Relationship Management (CRM) Sponsored by: Oracle Date: January 2009
	Working the Way Salespeople Work While sales organizations can benefit greatly from mobile innovation, many mobile applications are complex and fail to consider the unique qualities of today's mobile dev... Tags: Advertising & Promotion, Marketing, Mobile Sponsored by: Oracle Date: January 2009
	Selling through a Slump Selling in a recession is tough. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn't work. Neither does doing the same things wit... Tags: E-books, Oracle Corp., Personal Technology Sponsored by: Oracle Date: January 2009
	Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities — integrated customer relationship management (CRM... Tags: Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing Sponsored by: Oracle Date: January 2009
	Web 2.0 and Sales Process Management This report discusses how Web 2.0 systems and applications can support management of sales processes. ... Tags: Internet, Oracle Corp., Sales, Sales Process, Sales Strategy Sponsored by: Oracle Date: January 2009
	How Do You Evaluate Which On-Demand CRM Solution Is Right for You? You have analyzed your organization's business needs and determined that an ondemand CRM solution will best meet your requirements. And you're not alone. Industry observe... Tags: Advertising & Promotion, Oracle Corp., On-demand, Marketing, Managed Hosting Sponsored by: Oracle Date: January 2009
	Oracle CRM on Demand eBook Growth is the focus for many executives: increasing market share and revenue, lowering costs, acquiring new customers, and enhancing the value of existing customers. Howe... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), E-books, Enterprise Software Sponsored by: Oracle Date: November 2008
	It's All About the Salesperson: Taking Advantage of Web 2.0 Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparab... Tags: Advertising & Promotion, Web, Social Networking, Sales Strategy, Sales Force Management Sponsored by: Oracle Date: August 2008
	Sales 2.0: How Businesses are Using Online Collaboration to Spark Sales A new set of business practices are slowly but steadily starting to creep into the way companies sell their wares to customers. This new trend in selling is called "Sales... Tags: Online Collaboration, Sales, Sales Force Management, Sales Strategy Sponsored by: Oracle Date: August 2008
	Yankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a... Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy Sponsored by: Oracle Date: February 2008
	CRM Your Salespeople Will Love CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all manageme... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Oracle Date: August 2007
	Choosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th... Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Oracle Date: August 2007
	Improving Patient Care with a High-Performance CampusFabric The University of Rochester Medical Center (URMC), a large medical treatment and research campus in upstate New York, is the university's primary medical facility for edu... Tags: High-performance, Patient Sponsored by: Cisco Systems Date: June 2009
	ZDNet Resource Guide: Enterprise Resource Planning (ERP) This ZDNet Resource Guide provides useful information to help you gain a better understanding of the primary benefits and limitations of ERP as well as the best practices... Tags: Enterprise Resource Planning (ERP), Enterprise Software, ERP, SAP AG, Software Sponsored by: SAP Date: June 2009
	IDG White Paper: How to Respond Quickly to Changing Market Demands by Streamlining Processes To thrive in today's competitive market midsize organizations need to be agile, responding quickly to changing market conditions and exceeding customers' demands. This im... Tags: Asset Management, Software, Organization, Oracle Corp., Operational Planning Sponsored by: Oracle Date: January 2009
	Control Costs with Flexible Processes - A Must-Read Business Brief for Growing Companies You know as much as anyone about the challenges faced by midsize companies.There are always competitors with deeper pockets, customers demanding more for less, and suppli... Tags: Business, Channel Management, Flexibility, Marketing Sponsored by: Oracle Date: January 2009
	Making the Business Case for HR Investments Explore how HR systems can provide strategic benefit to both the HR department and the business overall, for use in building a business case for HR investments. In additi... Tags: Business Case, Human Resources, Investment, SAP AG Sponsored by: SAP Date: June 2009
	HR Analytics Come into their Own Read this article from EIU about HR analytics as a critical tool for keeping HR and orgainizational-development executives strategically oriented, and for presenting to b... Tags: Human Resources, SAP AG Sponsored by: SAP Date: June 2009
	The Collaboration Advantage In the global economy, the nature of business relationships is changing rapidly and executives at companies of all sizes realise the need to collaborate and partner more ... Tags: Channel Management, Software, SAP AG, Product Marketing, Marketing Sponsored by: SAP Date: June 2009
	Get Closer to Your Best Customers: A Shift in Customer Strategies in Time of Crisis Learn what companies can do in economic downturns to position themselves for later success. Find out what changes to make to customer strategy; how to align your organiza... Tags: Management, SAP AG, Strategy Sponsored by: SAP Date: June 2009
	Sales Performance Management: Maximize Profits with Comprehensive Sales Processes Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their accoun... Tags: Sales, Sales Force, Sales Force Management, Sales Performance, Sales Process Sponsored by: SAP Date: June 2009
	On-Demand Video: GroupWise to Exchange and Exchange Online Migration Getting ready for a GroupWise to Exchange and Exchange Online migration? This on-demand video from Quest Software gives you a better understanding of how GroupWise Migrat... Tags: Cloud Computing, Quest Software Inc., On-demand, Novell GroupWise, Migration Sponsored by: Quest Software Date: December 2007
	Choosing a Vendor: 8 Key Points to Consider When You Need to Outsource Even marketing departments at large companies will need to outsource some functions to firms who are more creative and resourceful in specific areas. Most of the time, t... Tags: Business Operations, It Operations, Marketing, Marketing Research, Outsource Sponsored by: SkillSoft Date: June 2009
	Anatomy of a Siebel CRM Archiving Project Business-critical CRM applications, such as Siebel CRM, represent an ongoing corporate investment, empowering new business initiatives, supporting daily operations and dr... Tags: Archiving, Business Intelligence, Data Management, Enterprise Software, Siebel Systems Inc. Sponsored by: IBM Date: February 2008
	Green Conferencing: Meetings that Save Money, Increase Revenue & Save the Planet Discover how companies are significantly reducing costs and their carbon footprint, while continuing to drive greater revenue. View this on-demand Webinar to hear from le... Tags: Citrix Systems Inc., Collaboration, Finance, Internet, Operational Accounting Sponsored by: Citrix Online Date: January 2009
	Selling in Tough Times When the economy slows, so do decisions to invest money in new products or services. More people get involved in the purchasing process, higher level signoffs are require... Tags: Citrix Systems Inc., Sales, Sales Force Management, Sales Strategy, Sales Tools Sponsored by: Citrix Online Date: January 2009
	Webcast: Using Webcasts to Engage Prospects Setting the tone for your Webcast is crucial, from initial promotion efforts all the way through delivery of content and post event follow-up. How you interact with your ... Tags: Sales, Sales Strategy, Webcast Sponsored by: Citrix Online Date: December 2008
	Optimizing Inside/Telesales Effectiveness: Leveraging Web Conferencing How does your organization reach it's revenue goals when budgets are tighter than ever? A recent CSO Insights Sales Performance Optimization study found that many compani... Tags: Citrix Systems Inc., Finance, Operational Accounting, Revenue, Sales Sponsored by: Citrix Online Date: November 2008
	Automating Complete PO Document Packages for Procure-to-Pay Performance with ERP Systems Intelligent automation technology offers businesses the ability to eliminate the inefficiencies of manual document management within the purchasing process, including aut... Tags: Document Management, Software, Managerial Accounting, Finance, Esker S.A. Sponsored by: Esker Date: September 2008
	Improving the Links Between IT and Consumer Service Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service to both their interna... Tags: Information Technology, Management, Strategy Sponsored by: SkillSoft Date: January 2008
	How to simplify the IT infrastructure with end-to-end automation of document processes Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient com... Tags: Automation, Strategy, Software, Product Marketing, Operational Planning Sponsored by: Esker Date: October 2007
	Momentum Webcast: Unleash the Potential of Your Sales, Marketing, and Service People (Level 100) Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible, familiar solution wor... Tags: Advertising & Promotion, Software, Sales Strategy, Sales Force Management, Sales Company: Microsoft Date: June 2009
	Enterprise 2.0 Case Study: Following Zappos Zappos spends about $300,000 a year on utilizing the various tools of digital communications such blogs, microblogs and streaming video as customer interaction channels. ... Tags: Corporate Communications, Web Technology, Web Site Development, Retail, Personal Technology Company: ZDNet Date: June 2009

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