Call Center - Contact - White Papers, Webcasts and Case Studies

	Overcoming Order Management Challenges to Improve Customer Service with SAPŽ Solutions Improve your company's responsiveness--and enhance customer service--by putting a strong order management strategy in place at your organization. Tags: Customer Relationship Management (CRM), Customer Service, Enterprise Software, Esker S.A., Marketing Sponsored by: Esker Date: May 2009
	Fax Services for SAP Applications Reduce fax costs by 90 percent with a Software as a Service solution offering the efficiency of an on-demand service plus SAP application integration. Tags: Fax, Fax Service, SAP AG Sponsored by: Esker Date: January 2009
	The Top 5 Challenges in Processing Customer Orders Learn about technology that has enabled organizations to process sales orders 76% faster than before, resolve order backlogs, and improve the bottom line. Tags: Cloud Computing, Esker S.A., Finance, Managed Hosting, Managerial Accounting Sponsored by: Esker Date: February 2009
	TechRepublic Resource Guide: Software as a Service (SaaS) for Small and Midsize Businesses (SMBs) Gain a better understanding of the most common benefits and challenges of SaaS, including critical questions to ask vendors when evaluating solutions. Tags: Cloud Computing, Emerging Technologies, Managed Hosting, Small And Medium Business, Smb/Sme Sponsored by: SAP Date: October 2009
	How to simplify the IT infrastructure with end-to-end automation of document processes Read how Esker DeliveryWare allows IT pros to automate document processes in ERP solutions using existing IT frameworks. This flexible solution can also grow with... Tags: Automation, Strategy, Software, Product Marketing, Operational Planning Sponsored by: Esker Date: October 2007

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	Improving the Links Between IT and Consumer Service Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service... Tags: Information Technology, Management, Strategy Sponsored by: SkillSoft Date: January 2008
	UCCXA - Cisco Unified Contact Center Express Advanced View Available Dates and LocationsIn this course, you'll build on the knowledge and scripting experience gainedin the prerequisite UCCXD course by exploring more advanced techniques... Tags: Call Centers, Cisco Systems Inc., Contact Center, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Global Knowledge Date: January 2008
	The Top 5 Challenges in Processing Customer Orders View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload... Tags: Cloud Computing, Esker S.A., Finance, Managed Hosting, Managerial Accounting Sponsored by: Esker Date: February 2009
	Who are my best customers? You want to know more about all your customersfrom the best to the worst. That's because planning and implementing successful, cost-effective strategies for every customer... Tags: Management, SPSS Inc., Strategy Sponsored by: SPSS Date: January 2004
	The Top 10 Secrets to Using Data Mining to Succeed at CRM Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips... Tags: Advertising & Promotion, Software, Marketing Research, Marketing, Enterprise Software Sponsored by: SPSS Date: June 2009
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	See Through Your Systems Complexity IBM Tivoli Monitoring is a powerful solution designed to consolidate and simplify systems monitoring and management across complex, distributed environments. Hundreds of integrated best practices... Tags: IBM Tivoli Monitoring, Mainline Information Systems Inc., Monitoring Sponsored by: Mainline Information Systems Date: January 2009
	Unified Communications Waiting for information via email is no longer acceptable. Today's communication channels must deliver immediate presence and interaction. Successful companies know this and are responding... Tags: Collaboration, E-mail, Online Communications, Plantronics, Unified Communications Sponsored by: Plantronics Date: October 2009
	Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all... Tags: Best Practice, Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Oracle Date: January 2009
	Create Enduring Customer Relationships In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a... Tags: Management, Oracle Corp., Relationship, Strategy Sponsored by: Oracle Date: January 2009
	Differentiate Your Company with Complete CRM This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Oracle Date: January 2009
	Empowerment as a Growth Strategy There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Empowerment, Enterprise Software Sponsored by: Oracle Date: January 2009
	Momentum Webcast: Drive Real-World Business Processes With Microsoft Dynamics CRM (Level 100) As the business landscape evolves, the traditional way people work together-in the office or in the field-looks very different today than it did just a... Tags: Advertising & Promotion, Software, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp. Sponsored by: Microsoft Date: April 2007
	Momentum Webcast: Drive Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit (Level 100) In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those... Tags: Advertising & Promotion, Software, Operational Planning, Microsoft Corp., Marketing Sponsored by: Microsoft Date: September 2007
	Teachers Association Turns to Centralized Data Repository to Improve Member Service The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political... Tags: Advertising & Promotion, California Teachers Association, CRM, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Microsoft Tips Date: April 2008
	Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company... Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing Sponsored by: Microsoft Date: April 2008
	Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools... Tags: Advertising & Promotion, Software, Real Estate, Microsoft Corp., Marketing Sponsored by: Microsoft Date: June 2008
	Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created... Tags: Advertising & Promotion, Agency, CRM, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Microsoft Date: April 2008
	Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and... Tags: Cloud Computing, Help Desk, Managed Hosting, NTRglobal, On-demand Sponsored by: NTRglobal Date: November 2006
	Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM (Level 100) Join this webcast to learn that Microsoft DynamicsŽ CRM 4.0 is a fully integrated customer relationship management (CRM) system, which gives you the capability to... Tags: Advertising & Promotion, Software, Sales Strategy, Sales, Product Marketing Sponsored by: Microsoft Date: September 2008
	Balancing Customer Intimacy with Self-Sufficiency Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This... Tags: Citrix Systems Inc., Management, Self-service, Strategy Sponsored by: Citrix Online Date: December 2008
	Driving IT Help Desk Efficiency with Customer-Centric Remote Support The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective is to resolve technical issues,... Tags: Citrix Systems Inc., Information Technology, Remote Administration, Remote Support Sponsored by: Citrix Online Date: October 2008
	Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Microsoft Date: February 2009
	Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers... Tags: Advertising & Promotion, Microsoft Gold Certified Partner, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp. Sponsored by: Microsoft Date: March 2009
	Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM Microsoft DynamicsŽ CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Microsoft Date: March 2008
	Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical... Tags: Asset, Software, Product Marketing, Operational Planning, Microsoft Dynamics Sponsored by: Microsoft Date: February 2008
	Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Microsoft Date: July 2008
	Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply... Tags: Advertising & Promotion, Software, Raymond James Financial Inc., Microsoft Corp., Marketing Sponsored by: Microsoft Date: August 2009
	Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer... Tags: Business Intelligence, CRM, CRM Solution, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Microsoft Date: April 2008
	Microsoft Dynamics CRM - Chill Factore Video Case Study Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft DynamicsŽ CRM to track all transactions, purchases,... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Microsoft Date: January 2009
	Dynamics Collaborative Contact Center Demo Optimize communications with Microsoft DynamicsŽ and the Collaborative Contact Center. Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, It Operations Sponsored by: Microsoft Date: August 2009
	Dynamics CRM Online High Five Sportswear Webcast For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management... Tags: Advertising & Promotion, Corporate Communications, CRM, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Microsoft Date: August 2008
	Business Success - Microsoft Dynamics CRM Online Customer Showcase Read the following stories to see how businesses have achieved consistent and measureable improvement in their everydaybusiness processes in marketing, sales and customer service through... Tags: Advertising & Promotion, Showcase Inc., Sales Strategy, Sales, Microsoft Dynamics CRM Sponsored by: Microsoft Date: December 2008
	Internet Lead Capture: CRM Product Demo This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM. Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Internet Sponsored by: Microsoft Date: September 2009
	New Frontiers for CRM Data For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Microsoft Date: September 2009
	It's Time To Review And Renew Your Telecommuting Policy There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting... Tags: Citrix Systems Inc., Human Resources, Telecommuting, Workforce Management Sponsored by: Citrix Online Date: April 2009
	Strategies for Developing a Highly Collaborative Support Environment Web collaboration has emerged from the economic ashes of 2009 as a bright new support tool with a compelling ROI. It's no wonder: Web collaboration... Tags: Collaboration, Environment, Finance, Managerial Accounting, Roi/Tco Sponsored by: Citrix Online Date: August 2009
	Promoting Growth through Incentive Compensation Management Efforts to motivate behavior in a complex business environment lead to complex sales compensation plans. While many of these plans have met success, some well-intentioned... Tags: Incentive, Incentive Based Compensation, Sales, Sales Compensation, Sales Force Management Sponsored by: Varicent Date: October 2009
	Sales Compensation & Performance Management 2009 Survey Results and Analysis Based on 1000+ companies, the CSO Insights' 2009 Sales Compensation & Performance Management Report provides summaries of what strategies and tactics companies are employing. The... Tags: Analysis, Benefits, Compensation, Human Resources, Sales Sponsored by: Varicent Date: October 2009
	Call Center Technology Solutions: Darwinian Call Centers Modern call centers are places of continuous change. The technology changes as new ACDs, IVR and other CTI advancements came into the market. A... Tags: Call Centers, Call-center, Customer Relationship Management (CRM), Enterprise Software, Interactive Voice Response (IVR) Company: Pipkins Date: September 1999	Pipkins
	Successfully Implementing a Global Applications Outsourcing Strategy Explore the key strategies for offshore outsourcing success and learn how to address the continued shortage of IT professionals. Syntel shares its latest insight on... Tags: Business Operations, It Operations, Offshore Outsourcing, Outsourcing, Outsourcing & Subcontracting Company: Syntel Date: September 2001

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